G’day and welcome to our little ‘Shoppe’! Here at The Office Shoppe (‘T.O.S’ for short) we like to keep it simple. So, what are we all about?
Our aim is to:
- Deliver great quality stationery, art and craft supplies, at the best possible prices, right across Australia; and
- Provide our customers with a straightforward and genuine experience.
How do we do this?
- Free delivery on ALL orders
- 10% off EVERY order over $55
- Speedy & secure checkout with PayPal or POLi
That’s it. If you’re after more details, pop down to the FAQs. If you have questions, would like to provide feedback or just want to say hello, then drop us a line on the below Contact Us form and we’ll get back to you as soon as we can. Otherwise, happy office shoppe-ing!
Who are we really?
We’re a small Australian family owned and operated business, based out of a shed on our little farm in rural Queensland. And so, as:
- an online-only mom-and-pop shoppe (yep, just the two of us),
- run from our own property (on off-grid solar power mind you),
- that doesn’t advertise (it costs money ya know…),
- or do social media (its a time eater… if we’re not delivering great value to our customers, we’re busy chasing cows or chickens).
We obviously have very low overheads and run a pretty tight ship here at T.O.S. Meaning, we stay focused on what matters most – bringing the best possible value to you our customers!
What do we stock?
Whatever we can get our hands on, at the right price. Our range might be fairly small right now, but we’re always on the lookout for top value and great new products, and we expect to grow our range over time. We hope you find what you’re looking for.
Can we get it?
If you can’t find what you’re after, please do Contact Us and we’ll do our best to source it for you.
What do all the product stock status’ mean?
Under the price of each product, you might see a variety of stock status messages, here’s what they all mean:
In stock– We have plenty in stock, but may not be able to backorder the product once sold out.
In stock (can be backordered)– We have plenty in stock, and can backorder the product once sold out.
Only # left in stock– We only have 10 or less in stock, and may not be able to backorder the product once sold out.
Only # left in stock (can be backordered)– We only have 10 or less in stock, and can backorder the product once sold out.
Out of stock– Oops we’ve sold out! If more stock can be sourced the stock status will be updated, otherwise the product will be removed.
Available on backorder– We don’t have any in stock, but can backorder the product.
So what’s a backorder?
Any product that “can be backordered” or is “available on backorder” simply means that our supplier has stock. So if you order a backorderable product and we have sold out or don’t have stock, we will source it from our supplier, and then ship it to you (just a little later than usual). Any other products you order will still ship in the standard time frame. For more details, please read our Postage & Handling policy.
I have a Coupon, how do I use it?
On the Cart page, you will find a Coupon Code text field with an Apply Coupon button (just under your products). Type in your code, click the button, and if the code is valid your discount will be automatically applied and displayed in the Cart totals table. If a coupon you think should work, doesn’t, just Contact Us and we’ll get to the bottom of it.
As prices include delivery, do you offer a combined postage discount for orders of multiple products?
We sure do! Any order totalling $55 or more (before any other coupons are applied) automatically receives 10% off! For more details, please read our Postage & Handling policy.
What’s the deal with GST?
As a small startup retailer, we presently don’t expect to reach the GST turnover threshold, and so The Office Shoppe is not presently registered for the Goods and Services Tax (GST). This means that our prices do not include GST and no amount of GST is charged when payment is made for an order. That’s why the Cart, Checkout, and Invoices display GST as ‘$0.00’. For more details, please refer to section 6. About our prices of the Terms & Conditions.
How can I pay for my order?
We presently only accept payments through PayPal or POLi. We’ve found these to be the most trusted, secure and convenient online payment gateway providers for us and our customers. If you don’t happen to have a PayPal account, we can also accept credit card payments through PayPal (Visa, MasterCard or American Express).
Note: The Office Shoppe will never solicit or collect any information regarding your financial institutions or accounts (e.g. Bank, Credit or Debit Account or Card details, including signatures, passwords or pins for these accounts). So if anybody asks, don’t hand them over!
Can I change or cancel my order?Please refer to the Change of Mind section in the Returns & Exchanges policy.
How will I know when my order should arrive?
All orders are shipped with Australia Post Tracking Labels and our confirmation Email contains a link to the Australian Post Track your item page, with your tracking numbers, for your convenience.
What are your policies?
What’s a “My Office Shoppe” account and why should I bother with it?
Anybody can place an order as a guest – select your products, enter your details into the Checkout page, pay with your chosen payment gateway provider, done!
A My Office Shoppe account however, provides several exclusive benefits for those who decide to register:
- Automated Checkout (never type those address details again),
- Self-service account management (control all your account details including billing and shipping addresses),
- Self-service order management (view all orders and pay for or cancel active orders).
What does the Orders Status mean under My Office Shoppe account?
- Pending payment – the order is awaiting payment by the customer, or notification of the payment from the payment processor.
- Processing – payment has been received, and the order is being readied for shipping.
- Shipped – the order is now in the hands of the delivery service provider and is on it’s way to you.
I’m still lost!
No worries, just drop us a line on the above Contact Us form and I’m sure we can figure it out. 🙂